Franklin, Greendale, Greenfield and Milwaukee Florist - Kathy's 2nd Chance Plants, LLC

I ordered same-day flowers for my wife’s birthday, and Kathy’s 2nd Chance Plants delivered in every way. Ordering and paying online was quick and easy, and the selection was great. I chose the Designer’s Choice option and trusted Kathy to create something special. She did not disappoint.

What really set her apart was the communication. I received an email confirmation and receipt, a text confirming my order and delivery window, a text when the order was on the way, and another when it was delivered, right on time within the window I chose.

Then Kathy herself called me to make sure everything went well and that I was happy with the order. She was energetic, friendly, and kind, and it was clear she cares about her customers and her business. As a business owner myself, I pay close attention to customer service, and hers was truly outstanding.

If you want clear communication, beautiful flowers, and a personal touch, take the time to seek out a local florist like Kathy. I’ll definitely be ordering from her again.

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Florist's Response:

Thank you for your kind review. We strive to treat each customer like family and listen and understand your vision. Looking forward to serving you again in the future.

Perfect as always, Kathy even called asking me if she could replace the normal roses with the amazing ones in the picture she had just gotten that morning, excellent service and amazing creations! I've used them many times and will continue to use them in the future!

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Florist's Response:

Thank you for your kind review. We always keep our customers informed about all the amazing products as they come in. Looking forward to assisting you in the future.

The flowers turned out beautifully and the turnaround time from ordering to delivery was less than 24 hours! My special requests were answered and the recipients loved the arrangement!

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Florist's Response:

Thank you so much for the lovely review! I'm thrilled we could meet your special requests and get the arrangement to your recipients so quickly - it means a lot to hear they loved it. We appreciate you choosing Kathy's 2nd Chance Plants.

Kathy and team went the extra mile to make sure the delivery got to the recipient. Initially going to her house, but then finding out she was still in hospital. They then took the flowers to the hospital she was at and was persistent to make sure that the recipient received the flowers working through a number of signing procedures at the hospital. Thank you for going the extra mile and making a difference in people's lives.

Thank you.

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Florist's Response:

Thank you for trusting us with your delivery. We were happy to serve you and look forward to working with you again in the future.

I was looking for a woman-owned company close to family and luckily ran across Kathy's on line. After my sis received her gift she told me the owner is her friend. How serendipitous!

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Florist's Response:

Thank you for your kind review. Serendipitous indeed. We look forward to serving you again in the future. Happy Holidays!!

Delivered on time. Looked great and well received. Thank you! It’s hard to know who to trust to order through when you’re ordering from out of town. You did great.

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Florist's Response:

Thank you for your kind review. We look forward to your next order and continuing our floral relationship.

Great experience! I highly recommend. Great communication throughout the process and the recipient received exactly what I ordered.

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Florist's Response:

Thank you, Thank you, Thank you. We appreciate your review and look forward to serving you again in the future.

I have never experienced such impeccable customer service with a flower shop before. I put in the order online on Sunday over a holiday weekend when they were closed on Monday, for flowers to be delivered to a funeral on Tuesday. I was a little concerned about the timing and if they would be able to get the arrangement to the church with this short of notice, since they were not open until the day of the funeral. But as soon as I placed the order I recieved a call from the owner reassuring me she would personally take care of my order first thing Tuesday morning. I really appreciate that she sent me a picture of the arrangement before it was delivered to be sure I was satisfied. It turned out beautifully. The owner also text me with a picture of the sympathy note and updates on the delivery. I highly recommend this flower shop to anyone that worries about ordering flowers on line. The communication was great and put my mind at ease. Thank you Kathy's 2nd Chance Plants!

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Florist's Response:

Thank you for your kind review. We strive to treat each customer as family. We look forward to assisting you again in the future.

She was more surprised than ever. On time and exactly what i wanted.

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Florist's Response:

Thank you for your kind review. We look forward to many more years of being your go-to florist. We are very appreciative of your business.

As always, beautiful flowers and delivered on time! My mom was so surprised and loved them.

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Florist's Response:

Thank you so much for leaving a review. We appreciate our customers and strive to give the best service available.

Valentine's day came and went as fast as possible, my girlfriend and I were both sick and unable to celebrate, leaving me in a bind for finding beautiful flowers without going for store leftovers, especially last minute.. and then I found Kathy's. She really did provide second chance plants, saving my Valentine's day and working with me to find the perfect set of roses for my beloved. I will definitely be returning for more flowers, and my girlfriend will be ecstatic about it. She absolutely loved them, and is expecting them in the future now. Thank you Kathy!!!!!

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Florist's Response:

Thank you for shopping local, and supporting a women owned floral shop. We look forward to serving you in the future.

Beautiful as always! I can always count on Kathy's to deliver the best flowers.

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Florist's Response:

Thank you for taking the time to give us a review. We much appreciate each and every review we recieve.

Beautiful as always! I can always count on Kathy's to deliver the best flowers.

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Florist's Response:

Thank you for giving us a review. We look forward to serving you again in the future. We love repeat customers.

Thank you for your beautiful work on this arrangement. Thank you for calling and checking on names on the card and giving such excellent service!

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Florist's Response:

Thank you for your review. We like to treat every customer as if they are family and go the extra mile for your continued support of our small business. Keep us in mind for any other fresh floral or plant needs. Until next time, Kathy

I just wanted a little something to show my girlfriend appreciation for being her. Usually I procrastinate with flowers and stop at the grocery store, but I'm glad I didn't this time. The arrangement was wonderful, the online order was easy and offered great customization options. Most importantly, I have a happy girlfriend! Thanks Kathy!

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Florist's Response:

Thank you for shopping local. We appreciate all our customers and look forward to assisting you in the future.

You did great, My mom loved the flowers and Strawberries

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Florist's Response:

Thank you for kind words. We strive to treat everyone like they are family. Keep us in mind for any other local needs.

Ordered night before on a Sunday and delivered by 10am the next morning couldn’t ask for better service!!!

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Florist's Response:

Thank you for your kind review. We arrive extra early to create our orders and get them delivered as promptly as we can. We look forward to serving you again in the future.

Beautiful arrangement for a colleague in needing of a cheer-up! I ordered them online and they were delivered within 2 hours. Thank you, Kathy, for the speedy delivery of these gorgeous flowers!

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Florist's Response:

Thank you for your kind review. We were glad they were well received. Think of us again for any other local fresh floral need.

My daughter really liked the plant. Kathy was very helpful and made sure it was delivered.

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Florist's Response:

Thank you for your kind words. We carry an assortment of plants, watering can's and succulents. I'm sure you will find another to complement your selection for another occasion.

Got it there when they said, and my wife loved it. Would definately use them again or recommend them to a friend.

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Florist's Response:

Thank you for your kind review. We strive to keep you in the loop every step of the way on your deliveries.

I use Kathy's on a regular basis and they never fail to impress me. Same day delivery, sometimes within hours is unbelievable!

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Florist's Response:

Thank you for your kind review. We look forward to serving you again in the future.